Southwest Sports Medicine - Over booking doctor appointments

Killeen, Texas 0 comments
Not resolved

Son had an appointment with Dr.C.

Miars SW Sports medicine at 2:30pm. I called prior to appointment to be sure they worked on ankles. I was assured they did. After sitting in the waiting room till 3:15pm with no one bothering to explain the wait I ask at the desk and was told there was an emergency.

Not a problem just tell us. When we got to the room the nurse informed us that they didn't work on ankles. Guess they don't like to be questioned as to why it takes so long.

Another family left because they had been waiting so long and guess what their appoinment was at 2:30pm/same doctor!!

Review about: Overbooking Appointments.

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